Privacy Policy
Please read and understand The Nu Basic Privacy Policy.
1. Our Commitment to Privacy
Throughout this privacy policy, the terms “we”, “us” and “our” refer to
The Nu Basic Pty Ltd ACN 650 080 345. We are committed to managing personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988
(Cth) (theAct) and in accordance with other applicable privacy laws. This policy provides information about the personal information we collect and the ways in which we use that personal information. By accessing this website (www.thenubasic.com.au) or using our services, you agree to be bound by the terms of this policy. Please note that we reserve our right to amend, remove, or vary this policy from time to time without notice.
2. The Kinds of Information we Collect & Hold
The kinds of personal information we collect will depend on the dealings you have with us. We may collect the following types of personal information:
• your name and contact details, such as your residential or business address, email address and phone number;
• your gender and birth date;
• your signature;
• payment information including
credit card information;
• your purchase history;
• information required to verify your identity;
• information about your shopping
preferences/selections;
• account preferences, activity details and interactions (including statistics on page views and clicks), transaction details (such as payment method and where you shopped);
• if you are a member of our loyalty program, your membership number and reward redemption history;
• information relating to your participation in, and interaction with any of our loyalty programs or promotions;
• statistics about visits to our Websites; and
• any other information you may provide to us from time to time
Except as otherwise required or permitted by law, we only collect sensitive information about you (e.g. information about your health, race and ethnic origin) if you consent to the collection of the information and if the information is reasonably necessary for the performance of one or our functions.
3. How we Collect Information
We may collect personal information from you whenever you:
• access and use our Website;
• input information into our Website;
• interact with us via phone, digitally (including via email, our Website or our social media accounts and pages) or in person;
• any other time where you may supply personal information to us from time to time.
We utilise “cookies” which enable us to monitor traffic patterns and to serve you more efficiently if you revisit the site. A cookie does not identify you personally but it does identify your computer. You can set your browser to notify you when you receive a cookie and this will provide you with an opportunity to either accept or reject it in each instance.
4. The Purposes for which we Collect, Hold and Use Personal Information
The purpose for which we collect personal information to:
• to provide you with the best service experience possible on the Website; • verify your identity;
• respond to your queries;
• process and complete transactions;
• to communicate with you, including about our products and services, promotions, competition results and events which might interest you;
• operate loyalty programs; comply with any legal obligations; and
• improve our Website, products and services.
We may also collect personal information for recruitment and employment purposes, for trade references or other contractual arrangements.
By using our Website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from use. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.
5. Disclosure of Personal Information
We may disclose personal information we hold to:
• our directors, officers, contractors, employees and related and affiliated entities;
• service providers who assist us in operating our business (including our Website) or perform parts of our service delivery. This may include cloud data storage suppliers, IT suppliers, mail distribution service supplier couriers, and maintenance and support personnel acting in the normal course of their duties;
• our business advisors, including lawyers, accountants or other professional service providers, to the extent reasonably required;
• third parties to whom you have agreed we may disclose your personal information if required or authorised by law, to any person authorised by such law.
6. Storage and Security of your Personal Information
We store your personal information in different ways, including in hard copy form and in electronic form. Personal information stored in electronic form is retained in our computer systems and databases. This includes computer software programs, internet servers, and hosted internet solutions provided by third parties.
We take appropriate security measures to protect the personal information we hold from loss, unauthorised access, alteration, disclosure, or destruction. These include utilising security restrictions on access to our systems such as passwords, firewalls and anti-virus software and security measures at our physical premises.
Whilst we endeavour to provide a secure online environment, there are inherent risks associated with the transmission of information via the internet and no data transmission over the internet can be guaranteed to be completely secure. We therefore cannot warrant the security of any information you provide to us over the internet and you do so at your own risk.
7. Third Party Websites
Our Website may contain links to third party websites and social media features that are hosted by a third party. Links to other website do not constitute sponsorship, endorsement or approval of the information found on those websites. You should evaluate the accuracy, relevance and suitability for your purposes of any such information. We are not responsible for the privacy policies or practices of third party websites, and your interactions with any social media features are governed by the privacy policies and practices of the hosting entities.
8. Access and Correction
APP 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and APP 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access,
please contact us as set out below.
9. Complaint Procedure
If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by us and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.
10. Overseas Transfer
Personal information that we collect may be transferred and stored outside of Australia between any of the countries in which we, our related entities or our service providers or international distributors operate. It is not practicable to specify all the countries in which overseas recipients may be located. The Act and corresponding APPs require relevant Australian entities to ensure that, before disclosing personal information overseas, reasonable steps are taken to ensure that overseas recipients do not breach the Act or the APPs (APP 8.1). It is not always possible to ensure that overseas recipients will comply.
We do not take any responsibility for the actions of overseas third party recipients of personal information and you agree that you will not have recourse against us under the Act in the event that an overseas recipient of your personal information breaches the APPs.
11. How to Contact Us about Privacy
If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us on: hello@thenubasic.com.au